The rapid advancements in technology have meant that businesses now have an opportunity to innovate, disrupt, and reinvent themselves to gain a competitive edge. Businesses which are not proactively thinking about technology and implementing new tech will end up behind instead of being the leaders in their industries. The advent of automation technologies is one such golden opportunity for businesses to automate repetitive tasks performed by humans, allowing employees to focus on their core competencies.

Robotic Process Automation (RPA) is one such type of business process automation that involves the use of artificial intelligence (AI) workers or software robots.

RPA is particularly beneficial in the following scenarios:

Eliminating repetitive tasks – In most organisations, a lot of time and effort is often wasted in performing tasks that are repetitive in nature, involve high volumes of data, and take up a lot of time for the human workforce involved to complete them. Instead of stifling your organisation’s ability to scale and grow, your organization can use RPA to introduce a smarter and more efficient way of doing these tasks.

Driving sales – Even a revenue impacting business process, such as the Sales function, is apt for the implementation of RPA. A good example is the e-commerce websites where any price decrease of a product automatically triggers an email notification to the customer, thereby increasing the potential of a sale.

Reducing errors – An investment in RPA to manage the back-office operations like data entry, payment processing, invoice generation, etc. are good ways to eliminate human errors. Human errors not only impact customer confidence but also can be very costly for a business from a regulatory compliance standpoint. With reduced error rates and a great reduction in cycle time for each task, customers get their answers first time right and at a faster pace.

Improving customer experiences – While most people would cite the example of a chatbot as a perfect case in point for the implementation of RPA, there are many other examples where RPA can improve customer experiences.

Founded in 2005 in Bucharest, Romania and headquartered in New York, UiPath is a market leader in RPA. UiPath also partnered with TechGig for Code Gladiators 2019 and presented the RPA hackathon at the event.

With so many use cases of Robotic Process Automation across diverse industries, many companies are investing heavily in RPA technologies. Understandably, there is a huge need for RPA developers in the country to meet this demand. If you haven’t already ventured into RPA territory, now is the time to take the plunge and get going in this fast-evolving career opportunity. Own your future by learning new skills -UiPath’s Courses and Learning Plans from the UiPath Academy website.